Proven people leadership strategies.
What does
EQ Perspectives offer?
EQ Perspectives offers a variety of services and programs to elevate your emotional intelligence and leadership strategies.
Services & Programs
Certification EQi 2.0,360
A two-day process done remotely or in person. John has worked with at least 200 people to certify them in the EQi 2.0 360ion process. A certified person can administer, score and coach clients on the EQi 2.0 results. These certified persons can use the EQi 2.0 in selection, leadership development, and coaching activities. John has worked the certification process with individuals and large and small groups from most industries.
Leadership Development
One of the problems with Leadership development is that most leaders don’t feel they need a development process, especially to create skills to develop and maintain critical relationships. Research has shown us that the EQi 2.0 results are highly believable and creates strong engagement in the development process. The results from the EQi 2.0 identifies the particular skill needed to develop those relationships.
Executive Coaching
John has coached executives from almost every industry. Through the EQi 2.0 the results have been a strong roadmap for development
Strategic Planning
Dr. Avella has worked with Presidents and senior executives from a major Hotel franchise company to set a new direction for success.
Testimonials
Naval Postgraduate School Monterey, CA
Speaking Engagements & Presentations
Dr. Avella has spoken nationally and internationally about the application of Emotional Intelligence to Customer loyalty and leadership.
Past Presentations:
Research paper accepted (peer reviewed) for International Conference on Consumer Behavior in Tourism Industry titled “Testing a Training Process to Increase Emotional Functioning of Restaurant Customer Service Providers to Promote Customer Loyalty,” December 2017, Brunick Italy.
Presented research paper on “Moderating Emotional Labor/Dissonance” International Conference on Emotional Intelligence, Toronto, Canada, June 2009.
Workshop: “Emotional Competence and Customer Loyalty,” International Conference on Emotional Intelligence, London, England, June 2007.
Presented research paper: “Application of Social and Emotional Intelligence to Customer Service Training” at Columbia University for International Conference on Social and Emotional Intelligence, 2004
Research paper accepted (peer reviewed) and presented for International conference on Sustainability in Cremini, Italy titled “A Strategic Program to Train the Next Generation of Sustainable Hospitality Managers,” June 2016.
Research paper accepted for presentation and presented at International Ecotourism Society meeting in Tampa, Fla 2015.
April 2011: Tourism Consultant- Anhui Province, China – Selected by Provincial Government of Anhui Province, China to visit and consult on Tourism sites in Anhui Province. Conducted site visits, met with Tourism companies and government officials with marketing and management recommendations. Conducted workshops on “Developing Team Effectiveness” and “Developing People-Centered Management”
Presented research paper on “Emotional Functioning and Staff Customer Loyalty” at the International Conference on Emotional Intelligence, Chicago, Illinois, June 2008.
Workshop: “Connecting to the Customer to create Loyalty”, International Conference on Emotional Intelligence, Vancouver, Canada, Sept 2006.
Presented research paper on cutting-edge training process: “Teaching Customer Service People to be Emotionally Competent to Develop Customer Loyalty” at the World-Wide Summit on Emotional Intelligence, Zuiderduin, Holland, June 2005.